Frequently Asked Questions

We offer a 30-day money-back guarantee instead of a traditional free trial. Here's why we think this is better:

• ✅ Full access to all features immediately
• ✅ Guaranteed support from day one
• ✅ No credit card required limitations
• ✅ No pressure to decide in 14 days
• ✅ Use it in production with confidence

It's simple and truly no questions asked:

1. Subscribe to any plan
2. Use KeyVault for up to 30 days
3. If you're not satisfied for any reason, email our commercial partner at billing@pryzma.uk
4. We'll process your refund within 5 business days

We may ask for feedback to help improve our product, but your refund isn't conditional on providing it.

You can upgrade anytime! However, we do not allow mid-cycle downgrades to ensure service quality and data integrity.

✅ Upgrading (e.g., Startup → Standard)

• ✅ Allowed anytime
• ✅ Takes effect immediately
• ✅ You're charged a prorated amount for the remainder of your billing cycle
• ✅ All new features become available instantly
• ✅ Your new limits apply right away
• ✅ No disruption to your service

❌ Downgrading (e.g., Standard → Startup)

Downgrades are not permitted during your current billing cycle. Here's why:

• 🔒 Data integrity: Prevents data loss from exceeded limits
• 🔒 Service continuity: Avoids disruption to your production systems
• 🔒 Complexity management: Eliminates conflicts with existing usage

💡 Consider These Alternatives First

Before deciding to move to a lower tier, consider:

• Reduce add-ons: Remove extra users, projects, or secrets instead
• Optimize usage: Delete unused secrets, archive old projects
• Switch to annual billing: Save 20% and keep your current features
• Talk to us: We might have a solution that works better for you

⚠️ Important Before Moving to Lower Tier

Make sure your usage fits within the lower tier's limits:

Plan	Users	Projects	Secrets
Startup	2	3	50
Standard	5	10	200
Business Plus	10	25	500
Enterprise	20	50	1,000

Need help? Contact support@igetis.online and we'll help you plan the best transition strategy for your needs.

We accept all major payment methods through Revolut:

💳 All Credit & Debit Cards (All Plans)

We accept virtually all card types through Revolut:

• ✅ Visa
• ✅ Mastercard
• ✅ American Express
• ✅ Maestro
• ✅ Discover
• ✅ Diners Club
• ✅ JCB
• ✅ UnionPay
• ✅ Any other Visa/Mastercard-branded cards worldwide

🌍 If your card works online, we can accept it!

🏦 Bank Transfer / Direct Debit (Annual Plans Only)

• Business Plus (annual): UK bank transfer available
• Enterprise (annual): International wire transfer + SEPA (EU)
• ⏰ Payment processed within 3-5 business days
• 📧 Contact billing@pryzma.uk to arrange

📄 Purchase Orders (Enterprise Only)

• Available for Enterprise annual plans
• Net 30 payment terms
• Requires credit approval
• 📧 Email sales@igetis.online to request

💰 Alternative Payment Methods

• Apple Pay: Available through Revolut checkout
• Google Pay: Available through Revolut checkout
• Digital Wallets: Most major digital wallets supported
• Cryptocurrency: Not currently supported

🌍 International Payments & Currency

We support customers worldwide:

• Primary currency: GBP (£) - British Pounds
• Automatic conversion available: USD ($), EUR (€), and 150+ other currencies
• Exchange rate: Real-time Revolut rates (typically better than traditional banks)
• Your card will be charged in your local currency or the currency you select
• No foreign transaction fees from our side (check with your bank)
• Multi-currency support: Pay in the currency most convenient for you

💡 Why Revolut?

• ✅ Accepts more card types than traditional processors
• ✅ Better exchange rates for international customers
• ✅ Faster payment processing
• ✅ Lower fees = better prices for you
• ✅ Instant payment confirmation
• ✅ Modern, secure payment infrastructure

Automatic invoicing for all customers:

📧 Invoice Delivery

• Emailed automatically after each successful payment
• Available in your dashboard under "Billing → Invoices"
• Downloadable as PDF
• Historical invoices available for 7 years

📝 Invoice Details Included

• Invoice number (unique reference)
• Billing period
• Plan details and quantities
• Subtotal, VAT/tax (if applicable), and total
• Payment method used
• Your company details (if provided)

🏢 Company Invoices / VAT

• Add company details: Settings → Billing → Company Information
• VAT number: Add your VAT registration number to have VAT shown separately
• UK VAT: 20% added for UK businesses without valid VAT number
• EU VAT: Reverse charge mechanism applies with valid VAT number
• Non-EU: No VAT charged

🔄 Billing Cycle

• Monthly: Charged on the same day each month (e.g., if you subscribe on 15th, charged on 15th)
• Annual: Charged once per year on anniversary date
• Prorated charges: When upgrading mid-cycle, you're charged the difference prorated

Failed Payments:

• We'll retry automatically 3 times over 7 days
• You'll receive email notifications before each retry
• Update payment method in dashboard to avoid service interruption
• Grace period: 14 days total before account suspension

Yes! Save 20% by paying annually:

Plan	Monthly Price	Annual Price	You Save
Startup	£19.99/mo (£239.88/yr)	£191.90/yr	£47.98
Standard	£49.99/mo (£599.88/yr)	£479.90/yr	£119.98
Business Plus	£99.99/mo (£1,199.88/yr)	£959.90/yr	£239.98
Enterprise	£249.99/mo (£2,999.88/yr)	£2,399.90/yr	£599.98

We handle overages gracefully with notifications and grace periods:

📊 Soft Limits (Users, Projects, Secrets)

How it works:

• 80% capacity: Email notification + dashboard banner
• 95% capacity: Second warning email
• 100% capacity: Final warning + 7-day grace period
• After grace period: Soft block (read-only until you upgrade or reduce usage)

⚡ Hard Limits (API Calls)

How it works:

• Approach limit: Email at 80% and 95%
• Exceed limit: API requests are throttled (slowed down), not blocked
• Rate limiting: Requests queued and processed at reduced speed
• Critical operations: Secret retrieval always works (admin operations may be throttled)

💰 Options When You Exceed Limits

Option 1: Upgrade to Next Tier (Recommended)

• ✅ Best value for money
• ✅ Immediate effect
• ✅ Get additional features
• ✅ Prorated billing (only pay difference)

Option 2: Purchase Add-ons

• +50 secrets: £9.99/month
• +5 users: £14.99/month
• +10 projects: £19.99/month
• +100K API calls: £9.99/month

Option 3: Reduce Usage

• Delete unused secrets
• Remove inactive users
• Archive old projects
• Optimize API call caching

📈 Comparison Example

Scenario	Cost	What You Get
Startup + Add-ons (+50 secrets, +5 users)	£44.97/mo	100 secrets, 8 users, 24h support
Upgrade to Standard (Better value!)	£49.99/mo	200 secrets, 8 users, 12h support, more projects

💡 Pro tip: Upgrade proactively when you hit 80% capacity to avoid disruptions. You can always downgrade later if needed.

No! That's one of our biggest advantages. KeyVault is designed to work anywhere:

• ✅ No Azure subscription required
• ✅ No AWS account needed
• ✅ No cloud-specific knowledge required
• ✅ Works on-premises, in any cloud, or hybrid
• ✅ Simple REST API + .NET NuGet package

If you know .NET, you can use KeyVault. It's that simple.

Yes, and we make it easy!

Standard and above: Email migration assistance

Business Plus: Migration guidance call with our team

Enterprise: Full migration service included

Migration process:

1. Export secrets from Azure/AWS (we provide scripts)
2. Import to KeyVault via our bulk upload tool
3. Update your application configuration
4. Test in staging environment
5. Switch production traffic

Average migration time: 2-4 hours for most applications.

We provide multiple resources:

• 📚 Documentation: Comprehensive guides at docs
• 🎥 Video tutorials: Step-by-step setup videos
• 💬 Email support: Available on all plans
• 📞 Onboarding call: Business Plus and Enterprise plans
• 🤝 Dedicated onboarding: Enterprise plans get hands-on assistance

Our average response time to setup questions: 4 hours (Standard plan and above).

Yes! While our NuGet package is .NET-specific, KeyVault has a REST API that works with any language:

• 🐍 Python
• ☕ Java
• 🟨 JavaScript/Node.js
• 🦀 Rust
• 🔷 Go
• 💎 Ruby
• 🐘 PHP

API call limits by plan:

Plan	Included API Calls/Month	Rate Limit
Startup	25,000	100 requests/minute
Standard	100,000	300 requests/minute
Business Plus	500,000	1,000 requests/minute
Enterprise	Unlimited	10,000 requests/minute

Pro tip: Our NuGet package includes built-in caching to minimize API calls.

Yes! Every time you update a secret, we automatically create a new version:

• Startup: Keep last 10 versions
• Standard: Keep last 30 versions
• Business Plus: Keep last 50 versions
• Enterprise: Unlimited version history

You can:

• ✅ View full version history
• ✅ Roll back to any previous version
• ✅ Compare versions side-by-side
• ✅ See who made changes and when

This is essential for audit compliance and disaster recovery.

Yes! We support bulk import from:

• 📄 appsettings.json (recommended for .NET)
• 📄 .env files
• 📄 CSV files
• 📄 JSON files

How to import:

1. Go to your project in the dashboard
2. Click "Import Secrets"
3. Upload your file
4. Review and confirm

You can also use our CLI tool for automated imports: igetis-keyvault import --file appsettings.json

Primary data centers:

• 🇬🇧 UK (London) - Default for UK/EU customers
• 🇪🇺 EU (Frankfurt) - Available on request
• 🇺🇸 US (Virginia) - Business Plus and Enterprise only

Data residency:

• Startup & Standard: UK/EU only
• Business Plus: Choose UK, EU, or US
• Enterprise: Custom regions available (contact sales)

Yes, we have:

• ✅ SOC 2 Type II (audited annually)
• ✅ ISO 27001:2013
• ✅ GDPR compliant
• ✅ Data Processing Agreement (DPA) available

Available reports:

• Standard & Startup: Security overview document
• Business Plus: Full SOC 2 report
• Enterprise: Full SOC 2 + ISO + penetration test reports

Contact compliance@igetis.online to request reports.

Our incident response process:

1. Detection: 24/7 monitoring and alerting
2. Containment: Immediate isolation of affected systems
3. Notification: Email notification within 24 hours (or 72 hours for GDPR compliance)
4. Investigation: Full forensic analysis
5. Remediation: Fix vulnerabilities and restore service
6. Post-mortem: Transparent report published

IP whitelisting is available on:

• ❌ Startup: Not available
• ✅ Standard: Up to 5 IP addresses
• ✅ Business Plus: Up to 20 IP addresses
• ✅ Enterprise: Unlimited + CIDR ranges

How it works:

1. Add allowed IP addresses in dashboard settings
2. Enable IP restriction for your project
3. Only requests from whitelisted IPs will be allowed

Best practice: Whitelist your production servers' IPs and use VPN IPs for your team's access.

Contact methods by plan:

• 📧 Email: support@igetis.online (all plans)
• 📞 Phone: +32 (0) 491 55 13 45 (Enterprise only, 24/7)

When submitting a ticket, include:

• Your account email
• Project name
• Description of the issue
• Steps to reproduce (if applicable)
• Error messages or screenshots

Support availability:

• Startup & Standard: Monday-Friday, 9am-6pm GMT
• Business Plus: Monday-Friday, 8am-8pm GMT
• Enterprise: 24/7/365 (including weekends and holidays)

We provide service credits:

• Miss response time by >50%: 10% credit
• Miss resolution time by >50%: 25% credit
• Multiple breaches (3+): Up to 100% credit

To claim:

1. Email support@igetis.online with ticket number
2. Submit within 30 days of breach
3. We'll review and apply credit within 5 business days

We take our SLA commitments seriously and track our performance publicly.

Yes, absolutely! No long-term contracts, no cancellation fees, no hassle.

📝 How to Cancel

1. Log in to your dashboard
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Select reason (optional, helps us improve)
5. Confirm cancellation

📅 What Happens After Cancellation

Immediate effects:

• ✅ Auto-renewal is turned off
• ✅ No future charges
• ✅ Confirmation email sent
• ✅ Cancellation shown in dashboard

Until end of billing period:

• ✅ Full access to all features continues
• ✅ All your data remains accessible
• ✅ Support still available (based on your plan)
• ✅ You can export all data anytime
• ✅ Option to reactivate subscription

After billing period ends:

• ⏸️ Account converts to "read-only" mode for 30 days
• 👀 You can view (but not edit) secrets
• 💾 You can export all data
• 🚫 API access is disabled
• 📧 Reminder emails sent at 7, 14, and 28 days

After 30-day grace period:

• 🗑️ All data is permanently deleted
• ♻️ Cannot be recovered (GDPR compliance)
• 📧 Final notification before deletion

💰 Refunds & Final Billing

Monthly subscriptions:

• No refund for partial month (you keep access until period ends)
• Example: Cancel on Jan 15, paid until Jan 31 → Access until Jan 31

Annual subscriptions:

• Prorated refund available if cancelled within first 60 days
• After 60 days: No refund, but access continues until year-end
• 30-day money-back guarantee applies (full refund)

💡 Alternatives to Cancelling

Consider these options instead:

• Downgrade to Startup: Keep your data for just £19.99/month
• Pause billing: Enterprise plans can pause for up to 3 months/year
• Talk to us: Having issues? We might be able to help!

🔄 Reactivating After Cancellation

• Within 30 days: Reactivate with one click, all data restored
• After 30 days: Start fresh with new account (data cannot be recovered)
• Your previous email can be used for new account

Need help? Contact billing@pryzma.uk with any questions about cancellation.

Yes! You own your data.

Export formats:

• 📄 JSON (complete data dump)
• 📄 CSV (secrets list)
• 📄 appsettings.json (.NET format)
• 📄 .env file (environment variables)

To export:

1. Go to your project
2. Click "Export" button
3. Choose format
4. Download file

🔒 Security note: Exports contain unencrypted secrets. Store them securely!

SSO/SAML is available on:

• ❌ Startup: Not available
• ❌ Standard: Not available
• ✅ Business Plus: SAML 2.0 SSO
• ✅ Enterprise: SAML 2.0 + Custom IdP

Supported identity providers:

• ✅ Okta
• ✅ Azure AD / Microsoft Entra
• ✅ Google Workspace
• ✅ OneLogin
• ✅ Auth0
• ✅ Custom SAML 2.0 providers

Setup typically takes 30-60 minutes with our guidance.